INLIVIAN’S response to Coronavirus (COVID-19)

INLIVIAN is closely monitoring the evolving situation regarding the Coronavirus (COVID-19) and following the recommendations and guidelines at the Center for Disease Control (CDC) with the health and well-being of our customers and staff in mind.

To limit potential exposure, INLIVIAN will be conducting business on a teleworking (telecommuting) basis for all employees. This means we will continue to operate on our regular schedule, but will be doing so on a remote basis.

To call the main office at dial 704-336-5183, for maintenance service call 1-800-770-1235, to contact your property manager click here to contact your case manager click here and to contact Housing Choice Voucher office click here.  For more information click here.

Get Resident Updates

What BHMC Is Doing

Effective March 13, 2020 BHMC will be conducting operations through our teleworking plan. Operations will continue to the greatest extent possible by staff that have remote working capabilities. All site offices and administrative buildings will be closed; however, staff will be available to serve you by phone or email. Click here for contact information.

Our maintenance emergency protocol will be implemented and will complete only emergency service requests in a timely manner. Routine service requests will be suspended. Our maintenance service call center number is 1-800-770-1235.

Our Supportive Services team will suspend all in-person visits, and onsite programs or activities. They will continue to operate via phone calls, emails, text, and video calls during our alternate operations, so that they can continue to serve you. If you need to contact your case manager or service coordinator directly, click here or call our main office at 704-336-5317.

Steps You Can Take

We strongly recommend you avoid congregating in common areas in the building. Follow the guidelines of the CDC and the Mecklenburg Health Department. For your protection you may want to consider voluntarily restricting your visitors to essential people (immediate family, health assistants, etc.) to limit potential exposure.

It is expected our phones and on-line systems (email, electronic rent payment system and direct deposit) will remain operational to serve you. You can call in your maintenance emergencies by calling the service number above and may continue to use Money Gram or Rent Café for your rental payments. If your income is reduced please call your site office so we can adjust your rent amount immediately or for any other questions you may have.

If you feel ill, please contact your medical professional or visit:

www.cdc.gov/coronavirus
www.mecknc.gov/HealthDepartment

Our Mission

Our commitment to provide outstanding customer service remains fundamental to our mission. Despite the threat posed by COVID-19, Blue Horizon Management Company remains committed to serving you and your families. Together we will get through this situation.

Get HCV Holder Updates

What INLIVIAN Is Doing

INLIVIAN is closely monitoring the evolving situation regarding the COVID-19 virus and following the recommendations and guidelines of the Centers for Disease Control (CDC) with the health and well-being of our customers and staff in mind.

To limit potential exposure, we will be closing the INLIVIAN Housing Choice Voucher (HCV) program office, located at 400 East Boulevard, to client walk-ins and appointments effective immediately. Staff will be available by phone and e-mail to answer any questions you may have, you may click here for their contact information.

During this time, please refer to the following:

• All unit inspections will be rescheduled.
• If your income decreases, please contact your assigned HCV specialist.
• If you are in the process of searching for a unit and have a prospective housing provider, please have the housing provider scan and e-mail the necessary documents to your assigned HCV specialist.

Our Supportive Services team has suspended all in-person visits, and onsite programs or activities. They will continue to operate via phone calls, emails, text, and video calls during our alternate operations, so that we can continue to serve you. If you need to contact your case manager or service coordinator directly, click here or call our main office at 704-336-5317.

Steps You Can Take
Follow the guidelines of the CDC and the Mecklenburg Health Department (see links below).
www.cdc.gov/coronavirus
www.mecknc.gov/HealthDepartment

Our Mission

Our commitment to provide outstanding customer service remains fundamental to our mission. Despite the threat posed by COVID-19, Blue Horizon Management Company remains committed to serving you and your families. Together we will get through this situation.

Get Landlord Updates

What INLIVIAN Is Doing

INLIVIAN is closely monitoring the evolving situation regarding COVID-19 and the recommendations of the Centers for Disease Control (CDC) and local government with the health and well-being of our clients, staff and partners in mind.  To that end, effective immediately, the agency will be conducting business on a teleworking basis for the next 30 days. Operations will continue to the greatest extent possible.

What you need to know

  • Housing providers will continue to receive payments on behalf of voucher households via direct deposit.
  • For those families currently searching, we will complete the lease-up process when possible.  Please scan any Request For Tenancy Approvals (RFTA) to the housing specialist listed on the RFTA so that an initial inspection can be scheduled
  • Biennial inspections and recertifications scheduled during this period will be rescheduled

Emergency inspections will be conducted as needed.

Our commitment to provide outstanding customer service remains fundamental to our mission Despite the threat posed by COVID-19, INLIVIAN remains committed to the families we serve.

As things change, INLIVIAN will remain fluid in our business continuity planning and we will provide updates. If you need to contact someone on the HCV team click here.

If you have any questions, please do not hesitate to contact our Housing Provider Outreach Team at 980-219-2264.

Our Mission

Our commitment to provide outstanding customer service remains fundamental to our mission. Despite the threat posed by COVID-19, INLIVIAN remains committed to our partnership. Together we will get through this unprecedented ordeal.

Get Vendor Updates

What INLIVIAN Is Doing

INLIVIAN is closely monitoring the evolving situation regarding COVID-19 and the recommendations of the Centers for Disease Control (CDC) and local government with the health and well-being of our clients, staff and partners in mind.  To that end, effective immediately, the agency will be conducting business on a teleworking basis for the next 30 days. Operations will continue to the greatest extent possible.

What you need to know

  • Vendors will continue to receive payments via direct deposit. For vendors who are not already set up on direct deposit, please complete a direct deposit form and email it to procurement@cha-nc.org.
  • Invoices will continue to be processed for all work authorized with a valid purchase order.  Submit invoices to payables@cha-nc.org.  Invoices must be attached to the email in an Adobe Acrobat (.pdf) format.

If you have any questions or concerns, please do not hesitate to contact our Procurement Department at 704-336-5203.

Our Mission

Our commitment to provide outstanding customer service remains fundamental to our mission. Despite the threat posed by COVID-19, INLIVIAN remains committed to our partnership. Together we will get through this unprecedented ordeal.

We know that you may have a lot of questions during this time.  INLIVIAN is doing everything possible to prepare for and anticipate your needs.  We appreciate your flexibility and patience during this time.

1. If I have a maintenance concern, how will it be addressed?

A:  Currently we are working under emergency protocol and we will strive to complete only emergency service requests in a timely manner. Routine service requests will be suspended.

Our maintenance service call center number is 1-800-770-1235.

2. If I lose my job, how will I get my rent reduced?

A:  If your income level changes, please contact your Management Office.  For management office contact information click here.   If you are in the Housing Choice Voucher Program contact your Housing Specialist by phone or email you may get that information here.

3. I have a housing Choice Voucher and I’m looking for housing. Will I be able to move-in once I find a home?  

A:  Yes. Please contact your Housing Specialist and provide the appropriate information by email or phone. Click here for Housing Specialists’ contact information.

4. I’m a housing provider (Landlord) in the Housing Choice Voucher Program, how will I get paid?

A:   Our normal process is to post payments through direct deposit monthly. This process will continue and your Housing Assistance Payments will be in your account by the 2nd of each month. Please use our Landlord Portal to review your statement. Click here to go to the Landlord Portal.

5. What should I do if I think I have contracted COVID-19?   

A:  Please follow the recommendations of the Center for Disease Control  and Mecklenburg County Health Department.

6. I am a housing resident, how can I pay my rent?

A:  You can pay rent through the Rent Cafe or visit your nearest Money Gram location.